Personalisation means we update your existing policies with your practice-specific details. This includes items such as your practice name, address, logos, responsible officers, roles, headers, footers and formatting so the documents clearly belong to your practice.

Customisation, on the other hand, involves changing the content of the policy itself to reflect different ways of working, local processes or clinical decisions. This usually requires policy drafting, interpretation and sign-off by the practice.

PolicyEase provides personalisation only. We do not amend policy wording, alter processes or rewrite content, as these decisions must remain with the practice.

We take your existing generic policies and carefully insert your practice details, branding and specific configurations so the documents fit your needs. We then organise them into a clear, accessible structure.

We combine a thoughtful, human-centered approach with clear communication and reliable results. It’s not just what we do—it’s how we do it that sets us apart.

We personalise all types of compliance and policy documents your practice uses, including policies, procedures, protocols, forms, templates and letters.

To personalise your documents accurately and avoid delays, we’ll need a small set of practice-specific details. These are usually quick and easy to gather.

Once payment has been made, we’ll email you with a clear, specific checklist of exactly what we need from you.

If anything is missing, we’ll let you know. We’ll always work with what you can provide and will confirm timelines once everything is in place.

No. Policy updates following national or regulatory changes are provided by your policy supplier, such as Practice Index or First Practice Management.

Our role is to personalise and organise the policies you already have access to, ensuring they are correctly branded, formatted and practice-specific once updates are released by your provider. This keeps responsibilities clear and avoids duplication.